CLEAR COMMUNICATION
We'll always keep you informed, clearly explaining what we're doing and why. We take pride in offering the right advice for your budget and circumstances. Our commitment is to transparency, ensuring you understand every step of the process. Your satisfaction and trust are our top priorities in every exchange.
TRADESMEN ON TIME
We provide two-hour time windows for all appointments, ensuring you aren't left waiting indefinitely. If our engineer is delayed and will run outside the specified time window for any reason, we will notify you in advance with a call. This approach respects your time and keeps you informed about any changes.
FRIENDLY SERVICE
Whether you are speaking to our friendly office staff on the phone or dealing with a Cloverleaf engineer face-to-face, maintaining a personal touch with our customers is important to us. Our aim is for your customer experience to be consistent and stress-free every time.
PROPER AFTER CARE
We love your repeat business, but to achieve this we know we have to go the extra mile sometimes. What happens after the event is just as important as the job itself that’s why we will always honour our one-year workmanship warranty, alongside boiler manufacturers warranties of up to 13 years!
TRANSPARENT CHARGING
We're transparent about our fees and services. For urgent tasks, a minimum charge applies, quoted by phone at the appointment scheduling stage. For medium and large projects, we offer a free home consultation that includes an instant verbal quote and then a detailed email breakdown. Absolutely no hard selling.
CRB CHECKED
As part of the vetting process to become a Cloverleaf engineer, DBS checks are carried out at the interview stage to check for a criminal past. This gives you peace of mind but is also an internal requirement for us as a company due to our working relationships with schools, care homes and vulnerable people.
